A BNR activated sludge plant is missing both its total nitrogen (TN) and total phosphorus (TP) goals. Field checks show the following: the tank labeled "anoxic" has DO = 0.8 mg/L, and the tank labeled "anaerobic" has nitrate (NO3-N) = 6 mg/L (DO in that tank is near 0.0 mg/L). Mixed liquor is well mixed and alkalinity is adequate. Which operational correction best targets the likely root causes for poor N and poor P removal?